Questions, bugs, purchases or ideas: write to us. A real person reads every email, usually within two working days.
Bugs, lost saves, Warlord Edition purchases, restores and refunds.
Access, correction or deletion of personal data, and any privacy question.
Please tell us what you were doing, which hero and act you were in, your device and browser, and what you expected to happen. A screenshot helps a lot. The build number shown in the game’s Options menu tells us exactly which version you are playing.
For anything about the Warlord Edition, include the email address you used at checkout. Never send your full card number: the last 4 digits are enough for us to find your payment. Refunds are available within 14 days of purchase; see the Terms of Use. You can also restore a purchase yourself from Options → Restore purchase in the game.
Your heroes are stored only in your browser, so we cannot recover them from our side. If you exported a backup from Saves in the game, you can import it again on any device. If your browser cleared its data, the save is unfortunately gone; please let us know so we can improve the backup reminders.